Refund policy

RETURNS & WARRANTIES

You MUST obtain a Return Authorization prior to returning any item
Proof of purchase (Invoice number) is required
Returns must be made within 30 days of receiving your order
Returns are subject to up to 20% restocking fee
Special order parts are non-refundable
Returned parts must be new, uninstalled, and in original packaging (Used or misused parts will be returned to the customer at the customer’s cost)
Original shipping charges are non-refundable
All return shipping costs are the customer’s responsibility
Credit will be issued in the way the original payment was received
All returns are subject to inspection. RW Martin reserves the right to deny any return that fails to meet our requirements

Warranties are in accordance with current manufacturer’s policies
No commercial laundry equipment manufacturer offers a labor reimbursement policy
The manufacturer’s parts warranty dictates that the end user is responsible for all freight costs associated with warranty parts

Proof of Purchase (Invoice number and date)
Part Number(s)
Reason for failure
Date of failure