Shipping policy

R.W. Martin currently ships to destinations within the 48 continental United States only. Shipping outside this area is not currently available. We cannot ship to PO Boxes so please be sure to provide us with a physical shipping address.

Most orders can be shipped small parcel via FedEx Ground and UPS services, but larger items (as indicated) must ship LTL (less than truckload) on freight carriers.  All LTL freight deliveries are tailgate delivery which means that the driver will bring your shipment to a loading dock or to the back of the truck.

When there is no dock on premises, the truck will park in the nearest designated loading zone. If you do not have a loading dock, forklift, or other capability for getting your merchandise off the truck, we suggest you request liftgate service for an additional charge when placing your order.

Services requiring additional fees:

  • Residential delivery
  • Re-consignment/re-delivery
  • Liftgate service
  • Special appointment/scheduled delivery

Carriers deliver during business hours, Monday thru Friday, 9 a.m. to 5 p.m. (No weekend deliveries.)

Once the LTL freight carrier takes possession of your product(s) from our warehouse, signing and acknowledging the product is in good order, we are no longer responsible for the condition of the product(s) at time of delivery. LTL freight carrier deliveries require a signature.

It is the customer's responsibility to inspect the shipment prior to acceptance and note any freight damage and/or missing items on the Bill of Lading before the driver leaves.  If it is a non-LTL delivery, such as UPS or FedEx, please contact customer service within 72 hours of receiving shipment. Please keep all shipping materials and original product packaging until the inspection is completed.

If there is shipping damage, the customer must file a damage claim immediately with the shipment carrier. Under no circumstance will freight companies review freight claims after 7 days of delivery.